Your trusted partner for offshore manufacturing talent

Start with one exceptional Manufacturing specialist, fully compliant and fully supported — then scale with confidence.

Role Consultation & Pricing A no obligation call to discuss your requirements.
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  • Trusted by 180+ businesses

  • 600+ offshore professionals

Hear it from our happy customers

“Our experience with Twoconnect’s team has been nothing short of exceptional and the engineers that are part of our team have also been excellent.”

Stephen Lochert

Executive, Laser Group and Stratco Asia

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“There was a well-structured implementation with a great understanding of what we need with the skill set that fits the role.”

“Twoconnect provides regular account management and contact that supports business growth.”

David Whittaker

Managing Director

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“Twoconnect has been a critical growth partner for our business for over three years.”

“ Their support model and delivery of quality talent is excellent.”

Brendan Wheeler

Co-Founder, EVSE

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“If you are looking to outsource, and unsure about the whole process and don’t really know where to begin, I couldn’t recommend Twoconnect enough. They helped us make it happen.”

“With no experience (in outsourcing), they made it seamless. We ended up with someone we were surprised with, at how good she’s been, and she’s worked out really well. Everybody in the business loves her.”

Brent Vaughan

Director

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180+ Clients Served

93% Retention rate

150+ Offshore roles

600+ Employees

4 Office locations

15 Countries serviced

Twoconnect offshore staff member at her desk

Twoconnect makes offshoring feel like a guided first step, not a leap.

Most businesses don’t want to build an offshore team overnight. They want to make one exceptional hire without adding risk, complexity or operational drag.

With Twoconnect, you get premium offshore talent backed by hands-on, end-to-end support — real people who care, work with you consultatively, and ensure you hit the ground running.

Book a Discovery Call

Book a free consultation today!

Let’s design your offshore strategy- we’ll guide you from start to scale.

Simply fill in your information below and our experts will be in touch ASAP.

Proven and experienced offshore manufacturing talent

Saffiya M. — Customer Support Representative

Saffiya M.

Customer Support Representative

Saffiya M.

Customer Support Representative

EXPERIENCE: 4 YEARS

SKILLS AND QUALIFICATIONS:

  • Handling policy inquiries and claims support
  • Customer retention and issue resolution
  • CRM tools (Salesforce, Zoho CRM)
  • Strong communication and interpersonal skills

CERTIFICATIONS:

  • Insurance Customer Service Representative (ICSR)

Retention starts with culture

Best Company Culture I’ve Experienced

It’s inclusive, respectful and genuinely supportive. The company makes sure we have the resources to thrive both professionally and personally by offering continuous learning opportunities like relevant online courses and providing valuable feedback which help me to assess areas of improvement here.

5.0
Customer Success Manager

Twoconnect Priorities Their Employees

What sets this company apart is the combinations for all possible aspects for the various basis I work. This organisation places great importance on its employees as well as integrity, professionalism, transparency and teamwork. Being part of Twoconnect is an exceptional opportunity.

5.0
Administration Team Leader

Positive Work Environment

Twoconnect promotes a place where employees feel connected, valued and supported both personally and professionally. Teamwork and collaboration at Twoconnect are truly inspiring. As part of the volunteer social responsibility tribe, I’ve seen the culture of open communication and mutual support.

5.0
Product Designer

Twoconnect Prioritises Work-life Balance

It offers jobs that are flexible enough to work from home and more importantly a chance to avoid dreadful daily commute. It’s a kind of workplace where feelings are valued and acknowledged through active listening, open communication and support at any situation.

5.0
Freight Solutions Specialist

How Twoconnect Works

A simple, managed process designed to remove uncertainty.

01

Role viability review

We assess whether your role is suitable for offshore delivery and what success looks like in your business.

02

Targeted recruitment

We recruit specifically for your role, your requirements, and your operating style. No generic CV matching.

03

Managed employment and operations

HR, IT, payroll, compliance, onboarding, and performance are handled end to end by Twoconnect.

04

Scale when ready

Start with one hire, then grow into a team or department without changing the model.

Frequently asked questions

What's the total cost of hiring offshore vs. just the salary?
Before we onboard your offshore hire to your team, they undergo comprehensive training to understand ACL principles and how to apply it when handling complaints, returns, and refunds.
How long does recruitment and deployment take?
Our standard timeline is 2-3 weeks from initial meeting to your offshore team member starting work. Week 1: Define role requirements and start candidate search. Week 2: Shortlist candidates, conduct interviews, final selection. Week 3: Onboarding, IT setup, training commencement. For specialised or senior roles, allow 3-4 weeks. Rush placements possible in 10-14 days for urgent needs.
What happens if the offshore hire isn't the right fit?
We provide a replacement guarantee. If within the first 90 days the hire isn't meeting expectations, we conduct a performance review to identify gaps. Options include: additional training, role adjustment, or replacement at no additional recruitment fee. Our 12-step recruitment process and cultural fit assessment result in 95%+ retention rates, making replacements rare.
How do you ensure productivity and performance of offshore staff?
We implement: (1) Clear KPIs defined during onboarding, (2) Daily check-ins via Slack/Teams, (3) Weekly one-on-ones with your manager, (4) Monthly performance reviews tracking metrics, (5) Time tracking tools if required, (6) Output-based management (deliverables, not hours). Our management team in Philippines provides on-ground oversight. Most clients find offshore staff more productive than local employees due to fewer workplace distractions.
Do I need to visit the Philippines office?
Not required, but welcomed. Many clients visit annually to build team relationships and culture. We handle all facilities, equipment, and day-to-day management locally. You manage your offshore team member via video calls, project management tools, and regular communication (same as managing any remote worker). Client visits typically increase engagement and are scheduled around team events.
How do you handle employee leave, sick days, and absences?
Philippines offers 5 days leave annually (plus 13 paid holidays). Many clients offer additional leave (10-15 days) for retention. We manage leave requests, ensure coverage during absences, track leave balances, and handle government benefit claims for sick leave. For extended absences, we can provide temporary backfill. Leave is typically scheduled with 2-4 weeks notice to minimise disruption.
Can I scale my offshore team up or down as business needs change?
Yes. There are no lock-in contracts. You can scale up by adding team members (2-3 week deployment), or scale down with reasonable notice (typically 30 days). Many clients start with one role, prove the model, then expand to 3-10+ offshore staff. Our flexible model accommodates seasonal businesses, project-based work, and growth phases without the fixed cost burden of permanent local staff.
What if I already have someone in mind from Philippines I want to hire?
We can facilitate this through our "Bring Your Own Talent" service. We handle employment contracts, payroll, government compliance, facilities, and HR management while you maintain the relationship you've built. This option costs less than traditional recruitment (no placement fee) but includes all managed service benefits. Setup time is 1-2 weeks.
Twoconnect Filipino team